Last updated: September 2, 2026
FlowAI is an AI-powered business automation platform that helps businesses communicate with customers, manage appointments, capture customer information and automate business workflows.
Depending on how FlowAI is used, the platform may handle information such as customer names, phone numbers, WhatsApp messages, appointment information, business information and other information provided during interactions with a business.
Information may be used to provide and operate FlowAI services, respond to customer enquiries, manage appointments, maintain customer records, provide business automation and improve the reliability and security of the platform.
When a business connects FlowAI to WhatsApp, customer messages may be processed by FlowAI in order to provide automated conversations, customer support and appointment services.
If you have questions about this Privacy Policy or how information is handled by FlowAI, please contact FlowAI through the support contact provided on the platform.
FlowAI is designed to use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or disclosure.
Information is retained only for as long as reasonably necessary to provide the service, maintain business records, meet legal obligations or resolve disputes.
Depending on applicable law, individuals may have rights relating to their personal information, including rights to be informed, access information, request correction, object to certain processing and request deletion where applicable.
This Privacy Policy may be updated as FlowAI develops its services and as applicable legal or regulatory requirements change.
If you have questions about this Privacy Policy or how information is handled by FlowAI, please contact FlowAI through the support contact provided on the platform.
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